Spitex (home care)

Spitex — short for “spitalexterne Hilfe und Pflege”, i.e. help and care outside hospital — supports people in Switzerland at home so that they can continue living in their own four walls despite illness, old age or disability. It includes nursing services such as wound care or administering medication, as well as help with the household. It is provided by non-profit and private organisations.

Also called: Home care and support · Help and care at home · Home nursing · Community nursing

Spitex provides care at home, but as a rule does not drive its clients to appointments. Anyone who has to go to the doctor, to therapy, to dialysis or to hospital and cannot get there independently needs transport for this. This is where Spitex and patient transport work hand in hand.

Spitex organisations book journeys for their clients with Mobimed — by phone or via the online form. On request, Mobimed issues consolidated invoices for Spitex and care homes. Spitex staff often know best which type of transport is suitable and what needs to be considered at pick-up.

Whoever knows about the appointment can book: Spitex, the care home, the doctor’s practice, relatives or the person themselves. When booking, it is important to give the pick-up address, the type of transport, any mobility aids and a telephone number where someone can be reached.

If Spitex books, it makes sense to inform the relatives — and vice versa. That way everyone knows when the journey will take place and nobody books twice. For recurring appointments, a one-off agreement on who is responsible for changes is sufficient.

Mobimed operates 365 days a year, Monday to Friday from 06:00 to 22:00, and at weekends and on public holidays from 08:00 to 22:00. The team can be reached on 0800 670 670 (free call). This means that appointments early in the morning or at the weekend can also be planned in, with Spitex scheduling its visits around them.